Cruise Returns

POST CRUISE CUSTOMER CARE

CUSTOMER SERVICE RETURN POLICY AND INSTRUCTIONS

If you have any questions about your onboard spa experience or product purchases, please call 1‑855‑848‑3059 or email postcruisecustomerservice@timetospa.com.

FREQUENTLY ASKED QUESTIONS

 

FREQUENTLY ASKED QUESTIONS

Q: WHAT IS THE RETURN POLICY FOR MY PRODUCTS PURCHASE ON MY RECENT CRUISE?

A: We offer a 30‑day money‑back guarantee* on all onboard spa purchases. 

  • 0‑30 days: Refund* or store credit** (free prepaid label for store‑credit option).

  • 31‑90 days: Store credit only.

*Shipping charges are non‑refundable.
**Store credit is valid for any product on timetospa.com.

Q: HOW CAN I SUBMIT A RETURN REQUEST?

A: Visit timetospa.com/theonboardspa to file electronically, or call 1‑855‑848‑3059.

Q: HOW DO I RETURN MY PACKAGE?

A: After your request is approved, we will email a return‑authorization (RMA) number and instructions. Include the RMA inside the box and on the label, and ship with a traceable carrier.

EXCHANGES

Q: I HAVE THE INCORRECT ITEM HOW CAN I EXCHANGE IT?

A: Email postcruisecustomerservice@timetospa.com with your name, cruise line and ship, cabin number, sailing date, mailing address, and phone number. We will arrange the exchange.

MISSING ITEMS

Q: HOW DO I OBTAIN MY ITEM(S) I DID NOT RECEIVE WHILE ONBOARD MY CRUISE?

A: We are sorry to hear you are missing an item(s). Please contact our Customer Service department at postcruisecustomerservice@timetospa.com. Please provide your Name, Cruise Line, Cruise Ship, Cabin number, Date of sailing, Mailing Address and contact Phone number and we will assist you.

HOME DELIVERY ORDER

Q: HOW DO I CHECK THE STATUS OF AN ORDER I HAVE PLACED WHILE ONBOARD MY CRUISE?

A: Please contact our Customer Service department at postcruisecustomerservice@timetospa.com. Please provide your Name, Cruise Line, Cruise Ship, Cabin number, Date of sailing, Mailing Address and contact Phone number and we will assist you.

Q: WHEN WILL I RECEIVE MY HOME DELIVERY ORDER?

A: Orders are processed at the end of your cruise and should arrive within 10 business days.

Q: HOW CAN I CANCEL MY HOME DELIVERY ORDER?

A: Please contact our Customer Service department at postcruisecustomerservice@timetospa.com. Please provide your Name, Cruise Line, Cruise Ship, Cabin number, Date of sailing, Mailing Address and contact Phone number and we will assist you.
Refund Status

Q: I RETURNED MY CRUISE OR HOME DELIVERY PURCHASE, HOW CAN I OBTAIN THE STATUS OF MY REFUND?

A: Please contact our Customer Service department at postcruisecustomerservice@timetospa.com. Please provide your Name, Cruise Line, Cruise Ship, Cabin number, Date of sailing, Mailing Address and contact Phone number and we will assist you.
Product Information

Q: I NEED MORE INFORMATION ON A PRODUCT I PURCHASED ON MY RECENT CRUISE?

A: You may view additional product information by visiting www.timetospa.com or contact 1-855-848-3059 to speak with a customer service representative.

ONBOARD SERVICES

Q: I HAVE A QUESTION OR CONCERN IN REGARDS TO A SERVICE I RECEIVED ONBOARD MY RECENT CRUISE, WHO CAN I CONTACT?

A: We are happy to assist you with your concerns, please feel free to contact 1-855-848-3059 for assistance. You may also email postcruisecustomerservice@timetospa.com for further instructions or assistance.

FITNESS INFORMATION 

Q: I HAVE QUESTIONS FOR MY ONBOARD FITNESS COACH, HOW DO I CONTACT THEM?

A: We will gladly assist you, please contact our Customer Service department at 1-855-848-3059 for assistance or you may email us at mywellnesscoach@theonboardspa.com or postcruisecustomerservice@timetospa.com.

DISCOUNTS

Q: DO YOU OFFER PRICE ADJUSTMENTS?

A: No. We sell exclusively onboard, in our spas, and online at timetospa.com. Products on third‑party sites are not affiliated with us and may be damaged or expired.